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Application for New
Service Connection
GUIDELINES AND PROCEDURES:
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The Customer Service
Assistant (CSA) interviews applicant for new water service
connection. The applicant provides required data and requirements;
signs the Application & Contract of Service Form; pays the
Application Fee; and sketches the location of the service addres.
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The CSA notes down
the applicant's name, address, and other necessary information; and
issues official receipt for payment made.
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The signed
application form and other requirements are forwarded to the Senior
Customer Service Officer (SCSO) for verification of documents.
Incomplete documents are returned back to the CSA for completion.
Once fully accomplished, the application is forwarded to the
Estimator/Draftsman.
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The
Estimator/Draftsman receives the verified application from the SCSO
and surveys the service address. He lists the necessary materials,
estimates labor costs and other charges, fees and deposit.
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The Division Manager
of Engineering & Water Resources receives the surveyed application
with the estimates and reviews/validates survey conducted prior to
recommending approval.
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The recommended
application is returned to the SCSO for payment of charges, Service
Connection Fee and Security Deposit.
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The SCSO, upon
review, returns the recommended application to the CSA.
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The CSA informs the
applicant to pay all the charges, fees and deposit and issues
official receipt upon payment by applicant.
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The Commercial
Division Manager submits the paid application and the Contract
Service for approval by the General Manager (GM).
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The GM reviews,
approves and signs the paid application and Contract of Service as
new service connection for implementation.
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The approved
application is returned to the Commercial Division Manager for
proper recording/encoding and issues job/work order to the
Construction & Maintenance Division for the installation and tapping
of the water meter and service pipe connection.
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The Construction &
Maintenance Division Manager receives and schedules the job/work
order for the installation of the new service connection and submits
its report to the Commercial Division upon completion.
REQUIREMENTS:
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The applicant must
submit two (2) photocopies of the Lot Title or Tax Declaration (in
the absence of Lot Title) if applicant owns the property; or Special
Power of Attorney/Authorization from the lot owner if applicant is
not the owner of the property.
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For
commercial/industrial establishments, the applicant must submit a
photocopy of the Contract Lease and Business Permit
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For non-property
owner of those residing along the shoreline/salvage zone or within
the Philippine National Railways property, the applicant must
provide a copy of a Barangay Clearance or from the governement
agency concerened showing proof of rights/authority to use property.
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The applicant must
attend a briefing prior to the installation of the water service
connection informin appicant of his/her rights, obligations and
responsibilities to the Metro La Union Water District.
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